Ores Concept Returns, Cancelation and Refund Policy
- Right of Withdrawal
If, for any reason, change your mind or you are not satisfied with your ORES CONCEPT product ordered from our company you can return it within 14 business days of receipt of delivery (cooling-off period). If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.
A condition for a full refund of your return is that the product/products are returned in the same condition as when you received the order. In other words, returns should be in prior to installation, in its original package, complete, unused, and undamaged condition. It is eligible for returns as the product is in resaleable condition. This also means the product should not show any wear or tear (signs of use).
After receiving and accepting your return, we aim to process your return and issue a refund within 14 business days. Refunds will be issued via the original method of payment.
Please note that the 14-day cooling-off period doesn’t apply to goods made to order or personalized.
- How to return your Ores Concept product?
To start a return procedure, you must inform us by sending an e-mail to info@oresconcept.com.
Please provide the following information in your e-mail:
- Personal details (name, address, phone number)
- Order number
- The receipt
- The reason for return -if there is any
- Products sent back to us without our return reference will not be accepted.
Keep in mind that;
*The receipt or proof of purchase should be included in the package, too. Products must be sent in the original packaging.
- Refund
After receiving the return, we will process your return and issue a refund provided that the product meets all requirements (be in prior to installation, in its original package, complete, unused, and undamaged condition). Any products returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.
Once you have received confirmation that your refund has been processed. Refunds will be issued via the original method of payment. We aim to issue your refund within 14 business days of receiving the return. This may take a little longer depending on how long it takes your payment provider to process the payment.
- Cancellation and Exchange
- Cancellation Before Dispatch
You can fully or partially cancel orders ordered from oresconcept.com, prior to its dispatch from Ores Concept. To cancel your order, you can send an e-mail to info@oresconcept.com. In this condition, we will initiate refunds within 14 business days from the date on which we received the request from you. Refunds will be issued via the original method of payment. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- Cancellation After Dispatch
We are sorry that we do not accept post-dispatch cancellations of orders. Cancellation after dispatch is subject to the return process. In this situation, you need to start the return process.
- Exchange
We are not able to offer an exchange on orders. In this case, you are subjected to the return process. In other words, if you need a different product or a different model or color of your product, you will need to place a new order. To get your refund, you must follow the return process steps.
- Please Note
Ores Concept Returns, Cancelation and Refund Policy is subject to change without notice. Therefore, we recommend you check the website regularly.
For more information and any questions about our policy, you can contact us through info@oresconcept.com.
